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Frequently Asked Questions

FAQs

Dapper Dogge is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint

How many days after I buy something can I return it?

Our standard policy for exchanges is 48 hours.

If I get a wrong product, can I get it replaced?

We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for replacement on [email protected]

If I am not satisfied with the quality of the product. Can I get it replaced?

This can’t be generalized. Since dapperdogge.com is dealing mainly with dog apparel and other accessories, it is expected from you that you are placing your order after carrying out thorough research. Still, if you raise a request for return or replacement or if you are not satisfied with the quality of product; our product team will cross-check with thorough quality inspection methods. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest. You can make your request by emailing us on [email protected]

What if I receive damaged goods products?

We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on [email protected]

What happens if my order gets stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, or is sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured with Route+, we will send you a new package with quicker shipping and full tracking, if possible. Please make sure to choose the Route+ option during the time of checkout to insure your order. If you fail to do so, it will be difficult for us to make a refund or replace the order.

I have requested a replacement, when will I receive it?

Once you have raised a replacement request, our team will investigate to check whether the product is eligible for replacement or not. Once confirmed, replacement process will be initiated soon. We will notify you regarding the same via E-mail. The next expected delivery date will be mentioned in the E-mail. Keeping in mind the value of your precious time, we try to replace the product in the minimum time period possible.

How long is store credit valid for?

You can get store credit when you want to exchange an item. We prefer immediate exchanges but in special circumstances, we can extend store credit for the span of one month.

Can I speed up the delivery date on my order?

In certain situations, we can arrange of this. Do get in touch with us on [email protected] to know if this is possible.

Where do you source your products from?

We have suppliers based in USA, Europe & China.

Can I cancel my online order?

Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on [email protected]

How long does an order made online take to reach me?

Orders normally take 5-7  business days to be processed and 12-15 days to get delivered based on your location. Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 15-20 days to reach you’.

Why is my order  being shipped in different packages?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which warehouse can deliver the quickest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

Why is my order stuck in the same place?

Orders may appear to be stuck while waiting to be cleared by Customs is the destination country. Typically, you will see an “Acceptance” tracking update until the package has been cleared by customs. Once the package has been cleared the courier will update tracking information until the package arrives at your door. :). If you think there may be a larger issue with your package please contact us at [email protected] 

Will  I be charged for customs and taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

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